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Frequently Asked Questions

FAQ - Obasan NYC

Frequently Asked Questions

What products does Obasan NYC offer?

Obasan NYC offers a range of mattresses and related sleep products, including standard mattresses, natural latex mattresses, and kid-friendly options designed for comfort, support, and safety.

What is special about Natural Latex Mattresses?

Natural latex mattresses are crafted from latex derived from rubber trees, offering responsive support, durability, and a comfortable sleep surface. They are typically hypoallergenic, breathable, and resistant to dust mites and mold, making them a popular choice for healthy sleep.

Do you offer mattresses specifically for kids?

Yes. Our Kids Mattresses are designed with age-appropriate support, comfort, and safety in mind. They use materials that meet safety standards and provide a supportive sleep surface to help children grow comfortably.

What materials are used in your Natural Latex Mattresses?

Our natural latex mattresses use certified natural latex, often with organic or low-VOC envelope fabrics. Some models may include natural or breathable covers, and layers are designed to provide mixed firmness zones for comfort and support.

How do I choose the right mattress firmness?

Firmness choice depends on body weight, sleeping position, and personal preference. Generally, side sleepers prefer a softer to medium surface, back sleepers may prefer medium to firm, and stomach sleepers often opt for firmer surfaces. We provide guidance and, if available, a firmness rating per model to help you decide.

What is the delivery and setup process?

We offer delivery within selected regions, often including setup and placement in your room. Some models may come with unpacking and old mattress removal options. Check your order details for exact services, timelines, and any fees.

Do you offer trial periods or warranties?

Yes. Many of our mattresses come with a trial period that allows you to test the product in your home and return it within the window if unsatisfied. All mattresses include a warranty covering manufacturing defects for a specified period. Please review the product page for exact terms and conditions.

What materials or cover fabrics are used in your kid’s mattresses?

Kid’s mattresses typically use kid-friendly materials, with durable, breathable fabrics and components designed for safety and comfort. All materials meet relevant safety standards for children's products.

How do I care for a latex mattress?

Care is usually minimal: rotate the mattress regularly, use a breathable, non-dust-collecting cover, and avoid exposing the latex to direct moisture for extended periods. Follow any model-specific care instructions included with your mattress.

Are Obasan NYC mattresses sustainable?

We aim to prioritize sustainable materials and responsible manufacturing practices. Many latex and fabric components are chosen for durability, low emissions, and eco-friendliness. Specific sustainability details are listed on individual product pages.

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